Returns & Shipping
All returns & exchanges must be returned within 14 days of order being delivered
Returns & exchanges:
Returns can be done in store or by sending an email to: firstname.lastname@example.org
Please include the following:
- Full name
- Order number
- Items you would like to return
While we do not issue refunds, we will gladly accept items eligible for return for online store credit or store credit within a 14 day period.
Policy: merchandise must be returned within 14 days & must have been previously approved (via email). Tags must be attached, garments must be unworn, and unaltered. Clothes that have been used will not be refunded.
*customers are responsible for all shipping charges any return items.
Return: Once we receive your return items, we will inspect them, process the online store credit and send you an email confirmation. Once you receive your credit, you will be able to use it towards any future purchases at shopblacc.com or at our store in Miami Lakes.
Exchanges: If anything in your order doesn’t fit, you can email us with a request for a different size. Please allow 24 hours for a response. If item is sold out, we will gladly give you a store credit to be used online or at Miami Lakes store.
Store credit cannot be applied to shipping cost.
Final Sale Item:
All jewelry & handbags are final sale items.
Shoes: All shoes are final sale, only size exchanges are allowed.
Orders placed with any discount code, sale items, items reduced in price, or clearance ARE FINAL SALE.**
** These items can not be return or exchanged for store credit.
In Store/BLACC Pick Up:
Shipping can be such a drag, live in the Miami area? No problem….
Use code BLACCPICKUP at check out to deduct shipping from total cost, or leave us a note in the note section at checkout with BLACCPICKUP & pick up your BLACC Box the following day at our store! BLACCPickUps are ready within 24 hours of order being placed. If you need your BLACC Box in a rush, please call the store first to let us know you are on your way, so we can have it ready!