We want you to have the best shopping experience with us! Below we have covered the basics, if any additional questions. Please email us at email@example.com
WHERE DO YOU SHIP FROM?
All orders are shipped from Miami, FL. We process and ship orders Monday- Friday until 3PM. Any orders received after 2PM will be ship the next business day. We ship via UPS. Holiday excluded.
WHAT TIME DOES MY ORDER HAVE TO BE SUBMITTED BY IN ORDER TO SHIP OUT SAME DAY?
Orders need to be received by 3PM Eastern time in order to ship out same day. All orders received 12PM Eastern time will ship out next business day. Shipping is approximately (???) The best way to calculator your shipping is to add your items to the cart and your shipping will be calculated after you add your shipping destination and before payment.
ONCE I PLACE MY ORDER, WHAT’S THE NEXT STEP?
You should receive an order confirmation email in your inbox. We will contact you immediately if we have a question about your order. Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. Then, just want for your BLACC box to arrive.
WHAT IF I ORDERED THE WRONG SIZE OR WOULD LIKE TO EXCHANGE AN ITEM?
Not a problem! We accept returns and exchanges on clothing that is brand new and unaltered within 14 days of the items received with a receipt. All returns are for store credit only. No returns on final sale items, flash sale, clearance items, or any items purchase with discount code. Final sale items include accessories, swimsuits, intimates, sales items and shoes (Shoes may only be exchanged for a different size).
HOW CAN I CHECK MY BLACC BOX Status?
You can track the status of your order on UPS.Com or just shoot us an email at firstname.lastname@example.org with your name and order number. You can also reach us at the store.
DO YOU SHIP TO INTERNATIONAL DESTINATIONS?
We are only shipping to the United States, Canada, United Kingdom and Australia. Please email us at email@example.com to check on new international destinations, or if we can ship to you.